![]() If the printer is connected via USB then perform all the prescribed steps from this link: (HP Printers - USB Scanner Connection Error (Windows) and the situation should get corrected.For further assistance if the printer is a wireless printer then perform all the relevant steps from this link: ( HP Printers - Network Scanner Connection Error (Windows) and it should do the trick for you.If the problem persists, please use HP Smart App to scan from this link: ( HP Printers - Using the HP Smart App (Windows 10) this app gives you steps to download, install and use the app to both print and scan.If the issue continues and the printer is connected via a wireless connection to the computer, then assign a manual IP address to the printer by following the steps in this YouTube video:.Then download the latest full feature driver from and install it on the computer after selecting the correct operating system.Ĭonnect the printer to your computer only when the setup prompts for the printer. Select Apply and OK on the Print Server Properties windows.If you see it click on it and click Remove at the bottom. Open up the run command with the " Windows Key + R" key combo.If you see it listed, right-click on it and choose " Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features.If the problem still persists, please uninstall and reinstall the printer drivers at the root level by following these steps: If it persists, please run HP print and scan doctor from this link: and check if the issue gets fixed.Since you stated that the printer does not scan to the computer, I presume that the operating system is Windows. Please perform a hard reset first from this link: (Please follow instructions only from this option “ Step 1: Reset the printer”).Is the operating system Windows 10 or Windows 8.1?.Kudos to you on that score.įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. After reading your post I see that you require assistance regarding scanning issues. ![]() Chinese for taking an interest in the HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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